Broadband, Phone and Postal information for the Irish consumer from ComReg

Contact Us

Consumer Queries and Complaints -  Landline, Mobile, Broadband and Postal

For other queries, please choose an option from the menu on the left

You can contact us in a variety of ways:

  • Text so we can call you back - Send a text with the word COMREG to 51500 (standard SMS rates apply*)to receive a call back
    Text so we can text you back -
    Send a text with the word ASKCOMREG to 51500 (standard SMS rates apply*) outlining the issue you need assistance with and we will respond to you by text. IMPORTANT - Please use keyword ASKCOMREG in all text messages, including replies.
  • Web Chat - Live support web chat (Latest version of Java required)
  • Online complaint form - Complaint/query form
  • Email
  • Call 
    • Business Issues at 01 804 9707 / 1890 200035**
    • All other Consumers issues 01 804 9668 / 1890 229668**
  • Fax: 353 1 8049680
  • Post : ConsumerLine, Commission for Communications Regulation, FREEPOST, Block DEF, Abbey Court, Irish Life Centre, Lower Abbey Street, Dublin 1, D01 W2H4.
          

    *The message will be charged at the standard text rate which is 7 cent – 14 cent depending on the operator.  If you have any problems with the service please let us know at 01 804 9668 or  1890 229 668
     
    **Calls to 1890 numbers from landlines are charged at a local call rate, charges from mobile phones may vary depending on your operator

 

Our Consumer Line aims to answer 80% of all calls within 20 seconds during normal office hours 9.00am – 5.30pm, Monday to Friday.  If you are holding for longer than 20 seconds then you will be offered the facility to leave your number and an agent will call you back as soon as they are available.
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  • © 2016 Commission for Communications Regulation