July to September 2010
July to September 2010
During the 3 month period, July to September 2010, consumers contacted ComReg’s Consumer Management Team with 7,118 issues (both queries and complaints) about their fixed and mobile phones, premium rate services, internet and postal service.
Of the total number of issues received 2,962 relate to premium rate services.
The chart above illustrates the main reasons why consumers contacted ComReg.
Of the total number of issues received 2,962 relate to premium rate services.
The chart above illustrates the main reasons why consumers contacted ComReg. Consumers Contacted ComReg in relation to the following main areas:-
| Alleged Overcharging | 3% |
| Billing Disputed Charges | 14% |
| Billing Other | 6% |
| ComReg not consumer care | 3% |
| Contractual : Cancellation penalties | 4% |
| Contractual : Customer cancelled service | 3% |
| Contractual : Other | 1% |
| Contractual : Slamming / Misleading sales practice | 9% |
| Contractual : Terms & conditions | 10% |
| Customer service | 4% |
| Installation | 2% |
| Internet Speed and availability | 2% |
| Other | 6% |
| Service Repair | 6% |
| Service Repair Loss of Service | 5% |
| Switching & number portability | 8% |
| Switching :Access Codes (Operator Unknown) | 2% |
| Unsolicited communications | 4% |
On 12 July 2010, ComReg became the independent regulator of phone-paid services in Ireland. Premium Rate Services (PRS) are goods and services that you can buy by charging the cost to your landline or mobile phone bill. Our job is to protect consumers by enabling them to make informed choices.
During the 3 month period, July to September 2010, consumers contacted ComReg’s Consumer Management Team with 2,962 issues (both queries and complaints) about premium rate services.
Details for Consumer Cases relating to premium rate services issues are below:-
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