October to December 2008
October to December 2008
5093 issues were handled by ComReg's Consumer Team from October to December 08. These contacts were both queries and complaints regarding Communication Service Providers. This was broken down into 3 top hits - 33% Billing, 16% Contractual, 12% Service Repair. Please see table below for yearly comparison:
Consumer Issues handled by the Consumer Team 2008
|
|
Quarter 1
|
Quarter 2
|
Quarter 3
|
Quarter 4
|
|
Total Issues
|
4371
|
4635
|
5208
|
5093
|
|
Category 1
|
Billing 33%
|
Billing 35%
|
Billing 35%
|
Billing 33%
|
|
Category 2
|
Contractual 14%
|
Contractual 14%
|
Contractual 16%
|
Contractual 16%
|
|
Category 3
|
Service Repairs 13%
|
Service Repairs 11%
|
Service Repairs 14%
|
Service Repairs 12%
|
Consumers Contacted ComReg in relation to the following main areas:-
The chart above illustrates the main reasons why consumers contacted ComReg.
