Moving premises/New premises
Moving Premises
If you are moving premises, you may want to consider the impact with respect to your customers being able to communicate with you.
A primary concern is your existing contact numbers and whether or not you want to retain these. You may have geographic numbers(s) and/or non-geographic numbers such as a mobile number or 1850, 1890 or VOIP numbers.
For non-geographic numbers such as VOIP services or 1850/1890 numbers you will need to ensure that the facilities are in place at your new premises to facilitate routing of these numbers.
A primary concern is your existing contact numbers and whether or not you want to retain these. You may have geographic numbers(s) and/or non-geographic numbers such as a mobile number or 1850, 1890 or VOIP numbers.
For non-geographic numbers such as VOIP services or 1850/1890 numbers you will need to ensure that the facilities are in place at your new premises to facilitate routing of these numbers.
In general, keeping your geographic(s) number will be possible but it is important to be aware that this is not always the case because of technical restrictions or other reasons, for example if the new address is served by a different telephone exchange from the old address.
The business costs and implications, associated with changing your telephone number(s), such as changes to stationary etc, would need to be taken into consideration if your telephone number is changing.
You should ask your provider to confirm in writing if you can keep your geographic number when moving to your new address.
You will need to give your provider adequate notice of your new address and the date which the move is planned, so that they can facilitate the provisioning of your new services.
The business costs and implications, associated with changing your telephone number(s), such as changes to stationary etc, would need to be taken into consideration if your telephone number is changing.
You should ask your provider to confirm in writing if you can keep your geographic number when moving to your new address.
You will need to give your provider adequate notice of your new address and the date which the move is planned, so that they can facilitate the provisioning of your new services.
New Premises
If your new premises already has services in place you, you may not know who the service provider is and how to transfer the service(s) into your own name.
The New Tenant Process is in place to assist customers who move into a premises and find there is a phone line already active. Customers may have difficulties because they don’t know which operator is providing the service, or they may face problems because an operator claims that an outstanding balance needs to be cleared.
The New Tenant Process is in place to assist customers who move into a premises and find there is a phone line already active. Customers may have difficulties because they don’t know which operator is providing the service, or they may face problems because an operator claims that an outstanding balance needs to be cleared.
Access codes can be dialed into a landline to find out which operator is supplying a service. The codes are:
19822 – Local calls
19801 – National calls
19800 – International calls
These codes should give a recorded message confirming who the service is with.
