Frequently Asked Questions

Fixed Line

Can Eircom prioritise the repair of line faults of its own customers over the line faults of other operators' customers?

If I change telephone service provider from Eircom to another operator, where another operator bills me for calls and line rental and if I have a fault on my line will Eircom give priority to the repair of its own customers' lines?

Eircom currently owns the majority of telephone lines in the country.  When you pay your line rental to another operator, that operator then rents the line from Eircom.  Eircom is responsible for the maintenance and fault repair of its entire network including the portion rented to other operators.  If you get a fault on your line, your operator then contacts Eircom on your behalf to organise the repair of the fault for you.

Eircom is not allowed to prioritise the fixing line faults of Eircom customers over the line faults of other operators' customers.  Eircom must ensure that it provides facilities to other operators' customers of the same quality as Eircom provides to its own customers.

Consumer Information Notice - Phone Line Fault Repairs