Frequently Asked Questions

Fixed Line

Eircom has introduced a minimum contract period for residential line connections. What does this mean for me ?

If your telephone line is already connected, this new minimum contract term has no effect.

From November 30 2009, all telephone lines connected by Eircom will be subject to a minimum contract period of six months. This means that if you get a telephone connection with Eircom on or after that date, and you switch telephone provider before the six months is up, you will be liable for cancellation penalties (also known as early termination fees). In practice this means you will have to continue paying Eircom for line rental until the end of the six month period.

Under the Universal Service Obligation, Eircom, on receipt of a reasonable request, must provide telephone lines to every premises throughout the State.

You can request a telephone connection from any telecoms operator, but other operators do not have an obligation to provide you with one. If you are requesting a connection from another operator check the terms and conditions to see if a minimum contract period applies.