Frequently Asked Questions
Fixed Line
The following questions have been given by ComReg's Consumer Team as the most frequently asked questions on the Consumerline relating to Home Phone:
- Is my service provider allowed to change the terms & conditions of a package I have signed up for ?
- Does my service provider have to let me know if it is changing my terms & conditions?
- I have an monthly dial-up charge on my phone bill what is this for?
- What if the charge for dial-up continues to appear on my bill after I have cancelled?
- What is a LoCall number?
- Why is my final bill higher than my usual bills?
- I have been called by someone supposedly from an Irish bank, looking for my personal details in order to ‘give me a refund’. What should I do?
- I have been called by someone supposedly from an Irish bank, looking for my personal details in order to ‘give me a refund’. What should I do?
- Have you received an unsolicited call?
- Telephone Allowance Changes Budget 2013
Mobile
The following questions have been given by ComReg's Consumer Team as the most frequently asked questions on the Consumerline relating to Mobile:
- Why are the roaming charges on my bill higher than the Eurotarriff ?
- Is my service provider allowed to change the terms & conditions of a package I have signed up for?
- Does my service provider have to let me know if it is changing my terms & conditions?
- What does exiting my contract ‘without penalty’ mean?
- Can I exit my contract if my service provider changes my terms & conditions and I do not accept the changes?
- How do I exit my contract without penalty if my service provider changes my terms & conditions and I do not accept the changes?
- Can I switch to another service provider if my service provider changes my terms & conditions and I do not accept the changes?
- What do I do if I have received text messages asking me to ring/text premium rate numbers?
- Where can I get information on using my mobile abroad ?
- Can I keep my mobile number when I switch operators?
- Does the type of characters I use in my text messages (SMS) affect the cost?
- I have been charged for unwanted Premium Rate Service texts to my mobile - what should I do ?
- I have been contacted by someone purporting to be from my mobile operator asking if they can test my phone. What should I do?
Broadcasting
The following question has been given by ComReg's Consumer Team:
Postal Services
The following questions have been given by ComReg's Consumer Team as the most frequently asked questions on the Consumerline relating to Postal Services:
- Is An Post the only provider of postal services in Ireland?
- What control has ComReg over postal services provided by others?
- What services are An Post required to provide?
- How can I influence ComReg's decisions about pricing, quality and other postal matters?
- What is the latest time I can post with the Universal Postal Service Provider ‘An Post’ to make sure the mail is delivered the next working day?
- What happens if I miss a delivery from An Post?
- Can I stop unsolicited mail?
- Where can I find information on the introduction of postcodes in Ireland?
- Questions in relation to Parcels received from Abroad
Internet
The following questions have been given by ComReg's Consumer Team as the most frequently asked questions on the Consumerline relating to Internet Services:
- PC ''Technical Support'' scam
- I have a monthly dial-up charge on my phone bill, what is this for?
- What happens to my Eircom.net dial-up internet service if I move to another operator?
- What if the charge for dial-up continues to appear on my bill after I have cancelled?
- My Service Provider has advertised an "unlimited package" - what does this mean for me?
- Broadband speed
