Frequently Asked Questions
Fixed Line
The following questions have been given by ComReg's Consumer Team as the most frequently asked questions on the Consumerline relating to Home Phone:
- Is my service provider allowed to change the terms & conditions of a package I have signed up for ?
- Does my service provider have to let me know if it is changing my terms & conditions?
- What do I do if my service provider did not let me know that it is changing my terms & conditions?
- What does exiting my contract ‘without penalty’ mean?
- Can I exit my contract if my service provider changes my terms & conditions and I do not accept the changes?
- How do I exit my contract without penalty if my service provider changes my terms & conditions and I do not accept the changes?
- Can I switch to another service provider if my service provider changes my terms & conditions and I do not accept the changes?
- What is PBX hacking ?
- PC Technical Support scam
- If I get broadband, what happens to my dial-up internet service?
- I have an monthly dial-up charge on my phone bill what is this for?
- What happens to my Eircom.net dial-up internet service if I move to another service provider?
- What if the charge for dial-up continues to appear on my bill after I have cancelled?
- The eircom Talktime Family Bundle is changing, what does it mean for me?
- Eircom has introduced a minimum contract period for residential line connections. What does this mean for me ?
- What is Proximity Marketing ?
- Eircom have announced the introduction of a set-up call charge for phone calls; what does this mean for me?
- Can Eircom prioritise the repair of line faults of its own customers over the line faults of other operators' customers?
- What is 'Local Loop Unbundling'?
- Does Eircom have to give me a phone line?
- Can I have one bill for my line rental and telephone call charges ?
- What happens if I have a query about premium rate call charges on my bill?
- What can I do if I have received an unsolicited contact (e.g. phone call, text message, fax or email)?
- How do I return a telephone handset rented from Eircom?
- Can I have my line rental with one provider and my calls with another?
- What is a LoCall number?
- I have left my provider but am still being billed - what can I do ?
- I'm being billed for services I do not have/want - what can I do ?
- I am being billed by two operators at the same time - what can I do ?
- Do I have to sign a contract when switching providers ?
- How long will I have to wait for my new phone line?
- My line is not with Eircom - how do I get it fixed ?
- I don't know which operator I'm with, what can I do?
- What are CallSave 1850 and LoCall 1890 numbers?
- What number should I dial within the EU to reach the Emergency Services?
- Swiftcall / IFA Telecom Customer - who do I contact?
- Where can I find information about telephone area codes in Ireland ?
- PC ''Technical Support'' scam
- What is the difference between a call set up fee and a minimum call charge?
- Why is my final bill higher than my usual bills?
Mobile
The following questions have been given by ComReg's Consumer Team as the most frequently asked questions on the Consumerline relating to Mobile:
- Is my service provider allowed to change the terms & conditions of a package I have signed up for?
- Does my service provider have to let me know if it is changing my terms & conditions?
- What do I do if my service provider did not let me know that it is changing my terms & conditions?
- What does exiting my contract ‘without penalty’ mean?
- Can I exit my contract if my service provider changes my terms & conditions and I do not accept the changes?
- How do I exit my contract without penalty if my service provider changes my terms & conditions and I do not accept the changes?
- Can I switch to another service provider if my service provider changes my terms & conditions and I do not accept the changes?
- How do I switch to another mobile phone operator?
- What do I do if I have received text messages asking me to ring/text premium rate numbers?
- Who is responsible for repairing my mobile handset?
- How many mobile operators are there and how do I contact them?
- Is ComReg responsible for the regulation of premium rate numbers?
- What is a LoCall number?
- How can I compare prices from different operators?
- Where can I get information on using my mobile abroad ?
- Can I keep my mobile number when I switch operators?
- Does the type of characters I use in my text messages (SMS) affect the cost?
- What is the charge for using my mobile phone on a ferry?
- I have been charged for unwanted Premium Rate Service texts to my mobile - what should I do ?
- What can I do to prevent my voicemail being hacked ?
Postal Services
The following questions have been given by ComReg's Consumer Team as the most frequently asked questions on the Consumerline relating to Postal Services:
- Is An Post the only provider of postal services in Ireland?
- What control has ComReg over postal services provided by others?
- What services are An Post required to provide?
- How can I influence ComReg's decisions about pricing, quality and other postal matters?
Internet
The following questions have been given by ComReg's Consumer Team as the most frequently asked questions on the Consumerline relating to Internet Services:
- What should I do if receive an unsolicited phonecall about internet viruses?
- If I get broadband, what happens to my dial-up internet service?
- I have a monthly dial-up charge on my phone bill, what is this for?
- What happens to my Eircom.net dial-up internet service if I move to another operator?
- What if the charge for dial-up continues to appear on my bill after I have cancelled?
- Broadband - can I get the service?
- What types of Internet packages are available?
- Modem Hijacking - what is it?
- Technical problem with my equipment - what can I do?
- What can I do if I have received an unsolicited e-mail?
- My Service Provider has advertised an "unlimited package" - what does this mean for me?
- Broadband speed
Other
The following questions have been given by ComReg's Consumer Team as the most frequently asked questions on the Consumerline relating to Unsolicitated Contacts from Service Providers; and questions related to Cable/MMDS services; Satellite Services; and Premium Rate Text Message Services:
- Unsolicited contacts (eg phone call, text message, fax or e-mail) - what can I do to stop them?
- Complaint against my cable/MMDS provider - who can assist me?
- Satellite services - what is ComReg's role ?
- Do I really have to read my terms and conditions?
- What do I do if I receive a recorded (automated) marketing call from the UK?
Business
Premium Rate
FAQ
