Frequently Asked Questions

Mobile

I have been charged for unwanted Premium Rate Service texts to my mobile - what should I do ?

Firstly, you need to contact the premium rate service provider directly and discuss the matter with them. You can use the number check facility on 'Phonesmart' to see which premium rate service provider the texts are coming from. If you do not get a satisfactory resolution, ComReg will need to investigate whether the company has breached the Code of Practice. If ComReg finds that there has indeed been a breach, we will request a refund on your behalf from the service provider and will advise you of this.