Broadband, Phone and Postal information for the Irish consumer from ComReg

Frequently Asked Questions

Internet

What should I do if receive an unsolicited phonecall about internet viruses?

ComReg has received contacts from a number of consumers lately about calls received from a 0044 number, during which the caller asks the person to log on to their computer, to check for viruses. Some people have given over credit card information in the course of these calls. Some people have been persuaded by the caller to allow him to access their pcs.
It's unwise to give any personal details or access to your computer to anyone unless you are sure they are working for your service provider, and unless you have requested assistance.
Suspicious calls can be reported to the Garda Bureau of Fraud Investigation on 01 6663776.



 

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