Frequently Asked Questions

Fixed Line

Eircom have announced the introduction of a set-up call charge for phone calls; what does this mean for me?

          If you are not an Eircom phone customer then this will not affect your bill.

          If you are an Eircom phone customer then;

• The existing minimum call charge will be removed and instead each call to be charged on your bill will incur a set-up charge. A set up-charge is charge which applies for each call charged regardless of the duration of the call. Eircom’s set up charge is 5.95 cent including VAT.
  
  
• The price change does not affect line rental or broadband.

• Eircom estimate that this will result in, on average, a 3.8% increase in your bill. The actual effect to your bill will be dependent on:-
  
  • if you have subscribed to an Eircom package or not

• the number of calls that you make during the billing period outside or in addition to an Eircom package
  

• For customers eligible for the telephone allowance scheme administered by the Department of Social and Family Affairs (DSFA) and the Vulnerable Users Scheme, the current call allowances for these schemes will be been increased to minimise the impact of the change.
  
  
  • For DSFA customers the current call allowance will be increased from €1.54 including VAT to €2.47 including VAT.
    
  • For Vulnerable User Scheme customers the current call allowance will be increased from €5.15 including VAT to €5.53 including VAT.
    
    
• The changes will take effect from Tuesday 2nd September 2008 and when you get your bill which relates to calls made from that date forward it will reflect the new pricing.
  
  
• If you are on an Eircom package, then the package price will not be affected but any calls made in addition to what your package includes will be charged at the new rate.

• Because a change in price is considered a change in the contract terms and conditions that you are signed up to; you have the right to exit your contract without penalty. You can exercise this right up to 21 days after you receive your next bill which will contain a customer announcement from Eircom regarding the price change.

• If you wish to review other packages on the market to see how package prices compare for your usage, ComReg advises consumers to use its independent price comparison website www.callcosts.ie.

• If you are considering switching provider, ComReg advises consumers to refer to its switching guide for further information.

• Eircom has advised customers that details are available at www.eircom.ie/pricing/pendingchanges or by dialling Eircom Customer Service on 1901 (8am to 8pm Mon – Fri / 9am - 6pm Sat)

• If you have any issues which you cannot resolve then the Eircom Customer Care team can be contacted regarding complaints at
  freefone 1800 200 481, 9am - 5.30 pm (Mon - Fri)
  If such issues are cannot be resolved using Eircom’s procedures as above then ComReg advises consumers to contact ComReg’s ConsumerLine LoCall *1890 22 9668 / 01 804 9668 between 9:00 am and 5:30 pm Monday to Friday.
• *(Calls to 1890 numbers from landlines are charged at a local call rate, charges from mobile phones may vary depending on your operator)