Frequently Asked Questions

Fixed Line

The following questions have been given by ComReg's Consumer Team as the most frequently asked questions on the Consumerline relating to Home Phone:

• Is my service provider allowed to change the terms & conditions of a package I have signed up for ?
• Does my service provider have to let me know if it is changing my terms & conditions?
• What do I do if my service provider did not let me know that it is changing my terms & conditions?
• What does exiting my contract ‘without penalty’ mean?
• Can I exit my contract if my service provider changes my terms & conditions and I do not accept the changes?
• How do I exit my contract without penalty if my service provider changes my terms & conditions and I do not accept the changes?
• Can I switch to another service provider if my service provider changes my terms & conditions and I do not accept the changes?
• What is PBX hacking ?
• PC Technical Support scam
• If I get broadband, what happens to my dial-up internet service?
• I have an monthly dial-up charge on my phone bill what is this for?
• What happens to my Eircom.net dial-up internet service if I move to another service provider?
• What if the charge for dial-up continues to appear on my bill after I have cancelled?
• The eircom Talktime Family Bundle is changing, what does it mean for me?
• Eircom has introduced a minimum contract period for residential line connections. What does this mean for me ?
• What is Proximity Marketing ?
• Eircom have announced the introduction of a set-up call charge for phone calls; what does this mean for me?
• Can Eircom prioritise the repair of line faults of its own customers over the line faults of other operators' customers?
• What is 'Local Loop Unbundling'?
• Does Eircom have to give me a phone line?
• Can I have one bill for my line rental and telephone call charges ?
• What happens if I have a query about premium rate call charges on my bill?
• What can I do if I have received an unsolicited contact (e.g. phone call, text message, fax or email)?
• How do I return a telephone handset rented from Eircom?
• Can I have my line rental with one provider and my calls with another?
• What is a LoCall number?
• I have left my provider but am still being billed - what can I do ?
• I'm being billed for services I do not have/want - what can I do ?
• I am being billed by two operators at the same time - what can I do ?
• Do I have to sign a contract when switching providers ?
• How long will I have to wait for my new phone line?
• My line is not with Eircom - how do I get it fixed ?
• I don't know which operator I'm with, what can I do?
• What are CallSave 1850 and LoCall 1890 numbers?
• What number should I dial within the EU to reach the Emergency Services?
• Swiftcall / IFA Telecom Customer - who do I contact?
• Where can I find information about telephone area codes in Ireland ?
• PC ''Technical Support'' scam
• What is the difference between a call set up fee and a minimum call charge?
• Why is my final bill higher than my usual bills?