Frequently Asked Questions
Fixed Line
The following questions have been given by ComReg's Consumer Team as the most frequently asked questions on the Consumerline relating to Home Phone:
- The eircom Talktime Family Bundle is changing, what does it mean for me?
- Eircom has introduced a minimum contract period for residential line connections. What does this mean for me ?
- What is Proximity Marketing ?
- Eircom have announced the introduction of a set-up call charge for phone calls; what does this mean for me?
- Can Eircom prioritise the repair of line faults of its own customers over the line faults of other operators' customers?
- What is 'Local Loop Unbundling'?
- Does Eircom have to give me a phone line?
- Can I have one bill for my line rental and telephone call charges ?
- What happens if I have a query about premium rate call charges on my bill?
- What can I do if I have received an unsolicited contact (e.g. phone call, text message, fax or email)?
- How do I return a telephone handset rented from Eircom?
- Can I have my line rental with one provider and my calls with another?
- What is a LoCall number?
- I have left my provider but am still being billed - what can I do ?
- I'm being billed for services I do not have/want - what can I do ?
- I am being billed by two operators at the same time - what can I do ?
- Do I have to sign a contract when switching providers ?
- How long will I have to wait for my new phone line?
- My line is not with Eircom - how do I get it fixed ?
- I don't know which operator I'm with, what can I do?
- What is a LoCall number?
- What number should I dial within the EU to reach the Emergency Services?
- Swiftcall / IFA Telecom Customer - who do I contact?
- My service provider is increasing its prices; what does it mean for me?
- Where can I find information about telephone area codes in Ireland ?
