The Q Mark for Customer Service Complaints Handling.
ComReg in association with EIQA, has published a new standard - The Q Mark for Customer Service Complaints Handling.
The Q Mark for Customer Service Complaints Handling is a certified continuous improvement programme for electronic communications service providers in Ireland. It is intended to provide a framework for consistency in practices dealing with customer complaints across the Irish electronic communications sector.
For consumers, this should provide certainty about the customer services being offered and enable you to factor this into a decision when selecting a Service Provider or switching Service Provider. When you use our price comparison website www.callcosts.ie, those Service Providers that have been awarded the Q Mark will be identified. Click here for a quick summary of what the Q Mark for Customer Service Complaints Handling can do for you.
For Service Providers to proceed to get the Q Mark for Customer Service Complaints Handling – please contact EIQA at 9 Appian Way, Ranelagh. Dublin 6 (01) 6604100 : info@eiqa.com.
Please click here to view the standard.
