What do I do if my service provider did not let me know that it is changing my terms & conditions?
If you did not receive notice from your service provider about changes to its terms and conditions and you have now realised that the terms have changed you should contact your service provider to enquire about its process for notifying you of the proposed changes and your right to withdraw. If you are not satisfied that you were appropriately notified, at least one month in advance, you should lodge a formal complaint with your service provider. If your complaint is not dealt with appropriately, you can escalate the matter to ComReg’s ConsumerLine.
The Q Mark for Customer Service Complaints Handling
The Commission for Communications Regulation (ComReg) in association with Excellence Ireland Quality Assurance (EIQA), published a new standard in December 2010
The Q Mark for Customer Service Complaints Handling
