Frequently Asked Questions

Internet

The following questions have been given by ComReg's Consumer Team as the most frequently asked questions on the Consumerline relating to Internet Services:

• What should I do if receive an unsolicited phonecall about internet viruses?
• If I get broadband, what happens to my dial-up internet service?
• I have a monthly dial-up charge on my phone bill, what is this for?
• What happens to my Eircom.net dial-up internet service if I move to another operator?
• What if the charge for dial-up continues to appear on my bill after I have cancelled?
• Broadband - can I get the service?
• What types of Internet packages are available?
• Modem Hijacking - what is it?
• Technical problem with my equipment - what can I do?
• What can I do if I have received an unsolicited e-mail?
• My Service Provider has advertised an "unlimited package" - what does this mean for me?
• Broadband speed