The Consumer Website of the Commission for Communications Regulation

Tips for choosing your Internet Service Provider (ISP)

You should shop around before selecting which Internet solution suits your needs. 

Here are some factors you should consider when shopping around:

  • have an idea how many hours you plan to spend online each month,
  • what are your requirements for technical support,
  • know how you intend to use the Internet as this will influence your choice.

Here are some questions you may ask the ISP before choosing:

  • if you need to contract for a set period (for example 12 months),
  • the terms and conditions of their contract, 
  • what additional equipment you may need to use the service (assuming you already have an Internet ready PC and modem),
  • whether any connection charges apply,
  • the monthly cost (including your network and Internet Service costs),
  • if you can switch between different tariff options,
  • what payment options are available, 
  • how you can monitor your usage every month,
  • what security options are available, 
  • what services are available in terms of parental control.
     

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