Broadband, Phone and Postal information for the Irish consumer from ComReg

Choosing Your Mobile Operator

Customer options - mobile phones in Ireland

In Ireland, there are six competing mobile operators :  Meteor, O2, Postfone, Tesco, 3 &  Vodafone. You can pay for your mobile phone service using either pre-pay or bill pay.

Pre-pay

This method is also referred to as 'top up' or pay as you go.  Customers choose to pre-pay by topping up their credit in advance of making calls.  This payment method can provide more control over the amount that is spent using the phone on an ongoing basis.  It is important to note however, that some tariffs for pre-pay services can be higher than those charged on post pay.

Bill pay

Using this method, the customer will receive a bill, usually on a monthly basis.  You may also be able to view your bill online.


To compare the packages these service providers offer, enter your usage details / requirements on www.callcosts.ie

Click here to see Directory Enquiry information

 





Which one should I choose?

This is entirely up to you.  You should review your call pattern and establish what are the important criteria for your needs. 

The following will need to be considered when choosing your mobile operator:

 

 





Terms and conditions

Before deciding on a mobile phone operator, you should inform yourself by asking the mobile phone company any questions that are particular to your needs. Remember, you have the right to call your operator and ask them for your terms and conditions to be sent to you. Standard terms and conditions are usually available on the provider's website.

You should familiarise yourself with the terms and conditions prior to signing a contract of service with your service provider. In particular you should check :

  • how long the minimum contract period lasts;
  • whether a minimum spend is required and
  • penalties, if any, apply for ending the contract early.

Terms and Conditions would also typically cover some of the following elements:

  • Connection charges,
  • Monthly rental fees,
  • Call costs (usually per minute or per second rates),
  • Disconnection and Reconnection charges,
  • Contract Termination fees,
  • International Roaming charges




Switching to a new mobile service provider

You now have the option of changing from one operator to another without any fuss - you can even keep your full mobile number through Mobile Number Portability (MNP). 

Mobile Number Portability (MNP) is a facility which allows mobile subscribers to retain their mobile number when moving between mobile networks. This means that all mobile customers with an 083, 085, 086 or 087 mobile number can move to a new operator and keep their existing mobile number.

How long will it take?
Most changes should be made within a few hours. The processes are designed to make moving your number to a new network as timely and straightforward as possible.

What does it cost?
There is no direct charge to consumers to move their number to another operator. However, consumers should be aware that they are still liable for any outstanding bills with existing operator and may, in some cases, be subject to cancellation / early termination fees. If your existing contract specifies a minimum contract period, and you leave before that period has expired, you will usually be charged for the remainder of the contract period.

 





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