Frequently Asked Questions
Mobile
The following questions have been given by ComReg's Consumer Team as the most frequently asked questions on the Consumerline relating to Mobile:
- Is my service provider allowed to change the terms & conditions of a package I have signed up for?
- Does my service provider have to let me know if it is changing my terms & conditions?
- What do I do if my service provider did not let me know that it is changing my terms & conditions?
- What does exiting my contract ‘without penalty’ mean?
- Can I exit my contract if my service provider changes my terms & conditions and I do not accept the changes?
- How do I exit my contract without penalty if my service provider changes my terms & conditions and I do not accept the changes?
- Can I switch to another service provider if my service provider changes my terms & conditions and I do not accept the changes?
- How do I switch to another mobile phone operator?
- What do I do if I have received text messages asking me to ring/text premium rate numbers?
- Who is responsible for repairing my mobile handset?
- How many mobile operators are there and how do I contact them?
- Is ComReg responsible for the regulation of premium rate numbers?
- What is a LoCall number?
- How can I compare prices from different operators?
- Where can I get information on using my mobile abroad ?
- Can I keep my mobile number when I switch operators?
- Does the type of characters I use in my text messages (SMS) affect the cost?
- What is the charge for using my mobile phone on a ferry?
- I have been charged for unwanted Premium Rate Service texts to my mobile - what should I do ?
- What can I do to prevent my voicemail being hacked ?
