Is my service provider allowed to change the terms & conditions of a package I have signed up for?
In many cases, your service provider can change the terms and conditions of your package. However, your service provider must give you at least one month’s notice of the proposed change to your package and details of your right to withdraw from your contract, without penalty, if you do not accept the proposed change to your contract terms.
The Q Mark for Customer Service Complaints Handling
The Commission for Communications Regulation (ComReg) in association with Excellence Ireland Quality Assurance (EIQA), published a new standard in December 2010
The Q Mark for Customer Service Complaints Handling
