Frequently Asked Questions

Mobile

Who is responsible for repairing my mobile handset?

The mobile network operator is not responsible for the repair of your mobile handset. If you have a technical issue with your handset, you need to contact the retailer directly and they will in turn liaise with the manufacturer of the mobile handset.

For further advice on your consumer rights under the Sale of Goods and Supply of Services Act 1980, please visit the National Consumer Agency .