How do I make a complaint?

If you wish to make a complaint about a postal matter the following steps are a useful consumer guide

If you have a complaint/query in relation to the following:

Complaints about universal postal services provided by An Post

Contact An Post 's dedicated customer service team, outline the complaint and ask for it to be resolved.

Phone: 1850 57 58 59
Letter: Customer Service, GPO, FREEPOST, Dublin 1
Fax: (01) 809 0900
Email: customer.services@anpost.ie

ComReg will be pleased to assist if you are unhappy with the outcome of An Post’s investigation. We will review your case and tell you if we can take further action for you.

If your complaint concerns a monetary claim and relates to one of the other postal services provided by An Post, you may take action through the Small Claims Court.

Complaints about other postal services

If your complaint relates to one of the other postal services, which may be provided either by an Authorised Service Provider or An Post, you should contact the relevant provider, outline the complaint and ask for it to be resolved.

Contact details for Authorised Service Providers are available on our website postal search: www.askcomreg.ie/postal_service/.

Contact details for An Post are listed previously.

ComReg will be pleased to assist if you are unhappy with the outcome of the provider’s investigation. We will review your case and tell you if we can take further action for you.

If your complaint concerns a monetary claim, you may also take action through the Small Claims Court.

If you experience difficulties

Let us know if you have any difficulty having your complaint dealt with or if you are entitled to compensation (according to the relevant terms and conditions) and you experience difficulty securing that compensation. We may be able to contact the relevant postal service provider for you if the product or service falls within our regulatory control.