Measurement of An Post Performance

Quality of Service Targets

ComReg has set the following Quality of Service Targets for An Post domestic single piece mail

D+1 (delivery within one working day)	94%
D+3 (delivery within three working days)	99.5%

Quality of Service Performance

The following provides results of monitoring An Post's domestic single piece mail performance by Ipsos MRBI for Quarter 3 2011 and the Year to Date.

Further details can be found in ComReg Document 11/93

	Q3 2011	Year to Date
D+1 (delivery within one working day)	84%	84%
D+3 (delivery within three working days)	98%	99%

More detailed information regarding D+1 performance afforded to your choice of selection is available for the most recent reporting period using the following selections as below:-

How is An Post quality of service Measured

ComReg is obliged to measure the quality of service provided by An Post, and to publish regular reports. There is an official European Standard "EN13850" setting out how this should be done and ComReg has contracted with Ipsos MRBI to undertake the measurement in accordance with this standard.

The measurement is continuous and results of An Post's performance are reported in ComReg's commissioned Quarterly and Annual Reports. The measurement relates to single piece mail only, i.e., performance of large scale or bulk mailings are excluded from this measurement.

Related Publications

11/93 Interim Report - Q3 2011
11/62 Interim Report - Q2 2011
11/43 Interim Report - Q1 2011
11/33 Annual Report - January to December 2010 & Q4 Interim Report
10/100 Interim Report - Q3 2010
10/66 Interim Report - Q2 2010
10/40 Interim Report - Q1 2010
10/24 Annual Report - January to December 2009 & Q4
09/91 Interim Report - Q3 2009
09/69 Interim Report - Q2 2009
09/47 Interim Report - Q1 2009
09/19 Annual Report - January to December 2008 & Q4 TNS Report
08/93 Interim Report - Q3
08/73 Interim Report - Q2
08/42 Interim Report - Q1
08/24 Annual Report - January to December 2007 & Q4 TNS Report
07/96 Q3 2007 TNS Report
07/63 Q2 2007 TNS Report
07/33 Information Notice - An Post's Quality of Service Domestic single piece mail Qtr 1, January - March 2007
07/28 Information Notice - An Post's Quality of Service Domestic single piece mail. Annual Report - January to December 2006
07/28a TNS mrbi Report - First to Fourth Quarter 2006
07/28b TNS mrbi Report - Fourth Quarter 2006
06/70 An Post's Quality of Service Domestic single-piece mail. Qtr 3, July-September 2006, and January-September 2006
06/70a TNS mrbi Report - Third Quarter 2006
06/70b TNS mrbi Report - First to Third Quarter 2006
06/54: Information Notice - An Post's Quality of Service Domestic Single Piece Mail - Quarter 2, April to June 2006 YTD, January - June 2006
06/54a: TNS mrbi Report for YTD, January - June 2006
06/54b: TNS mrbi Report for Qtr 2, April - June 2006
(06/25): Information Notice - An Post's Quality of Service Domestic single piece mail. Quarter 1, January to March 2006
(06/25a): TNS mrbi Report - Interim Report - items posted on or between 1 January & 31 March 2006
(06/19): An Post's Quality of Service Domestic single piece mail Annual Report - January to December 2005
(06/19a): TNS mrbi Report - First to Fourth Quarter 2005
(06/19b): TNS mrbi Report - Fourth Quarter 2005
(05/95): An Post's Quality of Service for Domestic Single Piece mail - Qtr. 3, July-September 2005 & YTD, January-September 2005
(05/75): An Post's Quality of Service for Domestic Single Piece mail - Quarter 2, 2005
(05/48): An Post's Quality of Service Domestic Single Piece mail - Quarter 1, January to March 2005
(05/19): An Post's Quality of Service Domestic Single Piece mail Annual Report - January to December 2004
(04/119): Information Notice: Quality of Service for Domestic Single Piece mail - Performance of An Post Qtr3 - July to September 2004 & July to September YTD 2004.