Broadband, Phone and Postal information for the Irish consumer from ComReg

Making a Complaint

If you have experienced problems or are dissatisfied with any Premium Rate Service, please contact ComReg giving the following details:

  • The Premium Rate phone number and description of the service.
  • Dates and times when you used the service*.
  • The exact nature of your complaint.
  • Where and when you saw or heard the advertisement for the service. Note: it is always helpful when complainants send a copy of the advertisement concerned.
  • The cost incurred in making the call or calls**.
  • Did you complain to any other relevant authority?


* Please note you must make your complaint within 3 months of the use of the Premium Rate Service. Exceptions to this rule are at the discretion of ComReg.

** If you have a dispute regarding or concerning the call cost of a Premium Rate Service please note that call charges, however they arise are outside the remit of this office. See Code of Practice for exceptions. Please contact the relevant Service Provider.


You can contact ComReg by clicking here

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