Consumer Queries and Complaints Statistics
April to June 2010
During the 3 month period, April to June 2010, consumers contacted ComReg’s Consumer Management Team with 3, 601 issues (both queries and complaints) about their telephone, internet and postal service providers.
Consumers Contacted ComReg in relation to the following main areas:-
| Alleged Overcharging | 5% |
| Billing Disputed Charges | 14% |
| Billing Other | 4% |
| ComReg not consumer care | 4% |
| Contractual : Cancellation penalties | 4% |
| Contractual : Customer cancelled service | 5% |
| Contractual : Other | 1% |
| Contractual : Slamming / Misleading sales practice | 6% |
| Contractual : Terms & conditions | 8% |
| Customer service | 8% |
| Installation | 2% |
| Internet Speed and availability | 3% |
| Other | 6% |
| Service Repair | 7% |
| Service Repair Loss of Service | 7% |
| Switching & number portability | 7% |
| Switching :Access Codes (Operator Unknown) | 2% |
| Unsolicited communications | 6% |
- Click here for statistics for January 2010 to March 2010
- Click here for statistics for October 2009 to December 2009
- Click here for statistics for July 2009 to September 2009
- Click here for statistics for April to June 2009
- Click here for statistics for January to March 2009
- Click here for statistics for October to December 2008
- Click here for statistics for July to September 2008
- Click here for statistics for April to June 2008
- Click here for statistics for January to March 2008
- Click here for statistics for October to December 2007
- Click here for statistics for July to September 2007
- Click here for statustics for April to June 2007
- Click here for statustics for January to March 2007
- Click here for statistics for October to December 2006
- Click here for statistics for July to September 2006
- Click here for statistics for April to June 2006
- Click here for statistics for January to March 2006
By clicking the headings below you can review the details of each category.
The chart above illustrates the main reasons why consumers contacted ComReg.
